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FAQ's

GENERAL INFORMATION

How should I clean my Hip Cub nappy bag?
We recommend spot cleaning the cotton canvas exterior with a damp cloth. The interior polyester lining is super easy to wipe clean. For more ‘intense’ spills and stains we would recommend washing by hand in cold water.

What is the difference between the various Hip Cub nappy bag styles?
We currently have a collection of three diaper bag styles – all of which are also stylish enough for non-diaper related occasions :) The Weekender Nappy Bag has a total of 9 compartments, of which the main, back and side pockets have zipper secure closures. Ideal to keep your baby gear in place and be super organized! We also have a Medium Nappy Bag (a.k.a. Original Nappy Bag), which is slightly smaller as its name suggests. It has a total of 7 pockets. The main compartment and side pockets can be closed with zippers. The Messengerstyle bag comes with a slightly longer shoulder strap and has a total of 8 internal and external compartments. Though our bags are super spacious, we made sure they’re from lightweight materials and never ‘bulky’.

Can I convert my Hip Cub nappy bag to a backpack?
We currently have a range of nappy bags that can not be worn as a backpack. All three bags come with handles and an adjustable stroller strap, so they can be carried in your hands, hung from your shoulder or worn cross-body.

How do you attach the stroller straps?
There are two types of stroller handles, and the stroller straps that come free with any Hip Cub nappy bag can be used on either style.

  1. For strollers with two handle bars, simply slide a stroller strap over each handle and use the clips to attach the bag.
  2. For strollers with one handle bar, loop the stroller strap over and fold through the clip. Then attach the bag.

It’s easiest to clip the stroller straps to the D-rings on the diaper bag, where the bag and shoulder strap are connected.

How do I find the size of a particular bag?
The dimensions are included in the description of every product.

How can I sign up for your Hip Cub newsletter?
Super easy! Just go to the bottom of any page and fill out your email address in the designated area.

SHIPMENT & RETURN POLICY

How do I cancel my order?
Our goal is to provide you with exceptional customer service. To ensure timely delivery, we start processing orders immediately after an order has been placed. You may make changes to your order during the checkout process; however, once your order has been placed, it cannot be modified. Please contact us at team@hipcub.com if you have any questions.

Do you have a warranty on your products?
Yes! We’re so proud of our products, we offer an amazing 90-day 100% satisfaction guarantee. Check out our warranty and returns page and read it all there! Click HERE  for quick access.

 

If your question isn’t answered here, or if you would like more information, please send us an email at team@hipcub.com. We’re always happy to help!

Join Hip Cub!
Join Hip Cub!